Rob Baker

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I thought a short article might help you understand what is available and what happens when you place a call to Sybase tools technical support. I'm sure I've spoken to many of you over the years, but some of you have been silent, preferring to muddle through on your own. Perhaps you've gotten by with just reading newsgroup postings, third-party books (the latest offerings at www.pb9books.com), or as a last resort perhaps you actually read our manuals, available via CD, online, or hard copy. I'm quickly approaching the start of my tenth year of service here at Sybase. I've seen a lot of changes in the product and organization over the years and closed too many support issues to remember half of them. It's fun to search the InfoBase and find a hit that resolves a problem and see your name associated with the resolution. The advantage of this type of hit is I actually... (more)